Refund policy

Thank you for your purchase. You should register your product within 7days on our Warranty Page in order to activate your warranty.

*We understand how important it is for our customers to have a positive experience with our products,and we apologize for the inconvenience you have encountered.*

Our warranty primarily addresses defects in material or workmanship

If, for any reason, you are facing issues related to these defects, please contact our support team for further assistance and to initiate a warranty claim.

RETURNS

All returns must be postmarked within 60 days of the purchase date. All returned itemsmust be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, [please email customer service at contact@180mask.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and[include your proof of purchase / the return form provided / other], and an email with instructions to follow will be provided to you.

Please note, you will be responsible for all return shipping charges. We stronglyrecommend that you use a trackable method to mail your return. / You may also use theprepaid shipping label enclosed with your package.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return.Please allow at least 7days days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please our online support or by email: contact@180mask.com